/*BIZLINK CRM CHAT — chat.css*/

:root {
  --navy:         #000080;
  --navy-d:       #000066;
  --navy-g:       linear-gradient(135deg,#000080,#000066);
  --navy-glow:    rgba(0,0,180,0.28);

  --vendor:       #50C878;
  --vendor-d:     #3d8c5f;
  --vendor-g:     linear-gradient(135deg,#50C878,#3d8c5f);
  --vendor-glow:  rgba(80,200,120,0.24);

  --customer:     #FF8C00;
  --customer-d:   #cc7000;
  --customer-g:   linear-gradient(135deg,#FF8C00,#cc7000);
  --customer-glow:rgba(255,140,0,0.22);

  --bg:           #050a1a;
  --bg2:          #070d1e;
  --bg3:          #09112a;
  --surface:      rgba(255,255,255,0.036);
  --surface-h:    rgba(255,255,255,0.062);
  --surface-hh:   rgba(255,255,255,0.09);
  --border:       rgba(255,255,255,0.072);
  --border-h:     rgba(255,255,255,0.14);

  --t1:  #eef2ff;
  --t2:  #8fa0c0;
  --t3:  #485870;
  --t4:  #2a3550;

  --r-xs: 6px;
  --r-sm: 10px;
  --r:    14px;
  --r-lg: 20px;
  --r-xl: 28px;
  --r-2xl:36px;

  --rail-w:   320px;
  --info-w:   280px;
  --tb:       0.22s cubic-bezier(0.4,0,0.2,1);
  --tb-spring:0.38s cubic-bezier(0.22,1,0.36,1);

  --font-d: 'Playfair Display', Georgia, serif;
  --font-b: 'Sora', sans-serif;
  --font-s: 'Noto Sans Sinhala', sans-serif;

  --shadow:    0 4px 24px rgba(0,0,0,0.55);
  --shadow-lg: 0 16px 48px rgba(0,0,0,0.7);
  --shadow-xl: 0 32px 80px rgba(0,0,0,0.8);
}

/*  Reset  */
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0;}
html{font-size:14px;}
body{
  font-family:var(--font-b);
  background:var(--bg);
  color:var(--t1);
  height:100dvh;
  overflow:hidden;
  display:flex;
  -webkit-font-smoothing:antialiased;
}
a{text-decoration:none;color:inherit;}
button{cursor:pointer;font-family:var(--font-b);border:none;background:none;}
::-webkit-scrollbar{width:4px;height:4px;}
::-webkit-scrollbar-track{background:transparent;}
::-webkit-scrollbar-thumb{background:var(--border-h);border-radius:10px;}
::-webkit-scrollbar-thumb:hover{background:var(--t3);}
.hidden{display:none!important;}

/*  Ambient Background  */
.ambient{position:fixed;inset:0;z-index:0;pointer-events:none;overflow:hidden;}
.amb-grid{
  position:absolute;inset:0;
  background-image:
    linear-gradient(rgba(80,200,120,0.022) 1px,transparent 1px),
    linear-gradient(90deg,rgba(80,200,120,0.022) 1px,transparent 1px);
  background-size:44px 44px;
}
.amb-orb{position:absolute;border-radius:50%;filter:blur(110px);pointer-events:none;}
.orb-navy  {width:600px;height:600px;background:var(--navy);  opacity:.07;top:-180px;left:-140px;animation:orbFloat 18s ease-in-out infinite;}
.orb-green {width:480px;height:480px;background:var(--vendor);opacity:.06;bottom:-80px;right:0;  animation:orbFloat 22s ease-in-out infinite reverse;}
.orb-orange{width:340px;height:340px;background:var(--customer);opacity:.05;top:40%;left:35%;animation:orbFloat 14s ease-in-out infinite 4s;}
@keyframes orbFloat{0%,100%{transform:translate(0,0);}33%{transform:translate(30px,-20px);}66%{transform:translate(-20px,30px);}}
.scanlines{
  position:absolute;inset:0;
  background:repeating-linear-gradient(0deg,transparent,transparent 2px,rgba(0,0,0,.025) 2px,rgba(0,0,0,.025) 4px);
}

/* ─── Shell ─── */
.shell{
  position:relative;z-index:1;
  display:flex;
  width:100%;height:100dvh;
  overflow:hidden;
}

/* LEFT RAIL */
.left-rail{
  width:var(--rail-w);
  flex-shrink:0;
  display:flex;
  flex-direction:column;
  background:rgba(5,10,26,0.88);
  border-right:1px solid var(--border);
  backdrop-filter:blur(24px);
  position:relative;
  transition:transform var(--tb-spring);
  z-index:10;
}

/* ─ Rail Header ─ */
.rail-header{
  display:flex;align-items:center;justify-content:space-between;
  padding:18px 18px 16px;
  border-bottom:1px solid var(--border);
  flex-shrink:0;
}
.rail-brand{display:flex;align-items:center;gap:10px;}
.logo-wrap{display:flex;align-items:center;gap:7px;font-family:var(--font-d);font-size:1.25rem;font-weight:700;}
.logo-hex{color:var(--vendor);font-size:1.5rem;filter:drop-shadow(0 0 7px rgba(80,200,120,.5));}
.logo-text strong{color:var(--vendor);}
.chat-label{
  font-size:.62rem;font-weight:700;letter-spacing:.12em;
  color:var(--t3);border:1px solid var(--border);
  padding:3px 8px;border-radius:var(--r-xs);
  text-transform:uppercase;
}
.rail-actions{display:flex;gap:6px;align-items:center;}
.rail-icon-btn{
  width:32px;height:32px;border-radius:var(--r-xs);
  display:flex;align-items:center;justify-content:center;
  color:var(--t2);
  background:transparent;
  border:1px solid transparent;
  transition:all var(--tb);
}
.rail-icon-btn:hover{
  background:var(--surface-h);
  border-color:var(--border);
  color:var(--vendor);
  transform:scale(1.08);
}
.mobile-only{display:none;}

/* ─ Rail Search ─ */
.rail-search-wrap{padding:14px 14px 10px;flex-shrink:0;}
.rail-search{
  display:flex;align-items:center;gap:8px;
  padding:10px 13px;
  background:var(--surface);
  border:1px solid var(--border);
  border-radius:var(--r-2xl);
  transition:border-color var(--tb),box-shadow var(--tb);
}
.rail-search:focus-within{
  border-color:rgba(80,200,120,.35);
  box-shadow:0 0 0 4px rgba(80,200,120,.06);
}
.search-ico{color:var(--t3);flex-shrink:0;}
.search-input{
  flex:1;background:transparent;border:none;outline:none;
  font-size:.82rem;font-family:var(--font-b);color:var(--t1);
}
.search-input::placeholder{color:var(--t3);}
.search-clear{
  color:var(--t3);font-size:.8rem;opacity:0;
  transition:opacity var(--tb);padding:2px 4px;
}
.search-clear.visible{opacity:1;}

/* ─ Filter chips ─ */
.filter-chips{
  display:flex;gap:6px;padding:0 14px 12px;
  overflow-x:auto;scrollbar-width:none;flex-shrink:0;
}
.filter-chips::-webkit-scrollbar{display:none;}
.fchip{
  flex-shrink:0;
  display:flex;align-items:center;gap:5px;
  padding:6px 13px;border-radius:var(--r-2xl);
  font-size:.72rem;font-weight:600;font-family:var(--font-b);
  color:var(--t3);
  background:transparent;
  border:1px solid var(--border);
  transition:all var(--tb);
}
.fchip:hover{color:var(--t1);border-color:var(--border-h);background:var(--surface);}
.fchip.active{
  background:rgba(80,200,120,.1);
  border-color:rgba(80,200,120,.28);
  color:var(--vendor);
}
.fchip-count{
  background:var(--vendor);color:#fff;
  font-size:.6rem;font-weight:800;
  padding:1px 6px;border-radius:20px;line-height:1.4;
}

/* ─ Conversation List ─ */
.convo-list{
  flex:1;overflow-y:auto;padding:6px 10px;
  display:flex;flex-direction:column;gap:3px;
}

.convo-item{
  display:flex;align-items:center;gap:11px;
  padding:12px 10px;
  border-radius:var(--r-sm);
  cursor:pointer;
  border:1px solid transparent;
  transition:background var(--tb),border-color var(--tb),transform var(--tb);
  position:relative;
  animation:slideInItem .35s ease both;
}
@keyframes slideInItem{from{opacity:0;transform:translateX(-10px);}to{opacity:1;transform:translateX(0);}}
.convo-item:hover{
  background:var(--surface-h);
  border-color:var(--border);
  transform:translateX(3px);
}
.convo-item.active{
  background:rgba(80,200,120,.08);
  border-color:rgba(80,200,120,.2);
}
.convo-item.active::before{
  content:'';position:absolute;left:0;top:20%;bottom:20%;
  width:3px;background:var(--vendor);border-radius:0 3px 3px 0;
}
.convo-item.unread .ci-name{color:var(--t1);font-weight:700;}
.convo-item.unread .ci-preview{color:var(--t2);}

/* Avatar */
.ci-avatar{
  position:relative;width:44px;height:44px;flex-shrink:0;
}
.ci-avi{
  width:44px;height:44px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:.8rem;font-weight:800;color:#fff;
  font-family:var(--font-b);
  border:2px solid transparent;
  transition:border-color var(--tb),transform var(--tb),box-shadow var(--tb);
  flex-shrink:0;
}
.convo-item:hover .ci-avi{
  transform:scale(1.06);
  box-shadow:0 0 16px var(--vendor-glow);
}
.ci-badge{
  position:absolute;bottom:1px;right:1px;
  width:12px;height:12px;border-radius:50%;
  border:2px solid var(--bg);
}
.badge-online {background:var(--vendor);}
.badge-away   {background:var(--customer);}
.badge-offline{background:var(--t3);}

/* Text content */
.ci-content{flex:1;min-width:0;}
.ci-row1{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px;}
.ci-name{font-size:.84rem;font-weight:600;color:var(--t2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.ci-time{font-size:.68rem;color:var(--t3);flex-shrink:0;margin-left:6px;}
.ci-row2{display:flex;align-items:center;justify-content:space-between;gap:6px;}
.ci-preview{
  font-size:.76rem;color:var(--t3);
  white-space:nowrap;overflow:hidden;text-overflow:ellipsis;
  flex:1;
}
.ci-unread-dot{
  width:20px;height:20px;border-radius:50%;
  background:var(--vendor-g);
  color:#fff;font-size:.6rem;font-weight:800;
  display:flex;align-items:center;justify-content:center;
  flex-shrink:0;
}
.ci-pinned{color:var(--t3);font-size:.72rem;flex-shrink:0;}
.ci-muted{color:var(--t3);font-size:.72rem;flex-shrink:0;}

/* ─ Rail Footer ─ */
.rail-footer{
  padding:12px 14px;
  border-top:1px solid var(--border);
  flex-shrink:0;
}
.rail-user{
  display:flex;align-items:center;gap:10px;
  padding:10px 12px;
  border-radius:var(--r-sm);
  background:var(--surface);
  border:1px solid var(--border);
  cursor:pointer;
  transition:all var(--tb);
}
.rail-user:hover{background:var(--surface-h);border-color:var(--border-h);}
.ru-avatar{
  width:34px;height:34px;border-radius:var(--r-xs);
  display:flex;align-items:center;justify-content:center;
  font-size:.72rem;font-weight:800;color:#fff;
  flex-shrink:0;
}
.ru-info{flex:1;min-width:0;}
.ru-name{display:block;font-size:.8rem;font-weight:700;color:var(--t1);}
.ru-role{display:block;font-size:.68rem;color:var(--t3);}
.ru-status{display:flex;align-items:center;}
.status-dot{
  width:8px;height:8px;border-radius:50%;
  border:2px solid var(--bg2);
}
.online {background:var(--vendor);animation:pulse 2s infinite;}
.away   {background:var(--customer);}
.offline{background:var(--t3);}
@keyframes pulse{0%,100%{box-shadow:0 0 0 0 rgba(80,200,120,.5);}50%{box-shadow:0 0 0 5px rgba(80,200,120,0);}}

/*CHAT MAIN*/
.chat-main{
  flex:1;min-width:0;
  display:flex;flex-direction:column;
  position:relative;
}

/* ─ Empty State ─ */
.empty-state{
  flex:1;display:flex;flex-direction:column;
  align-items:center;justify-content:center;
  padding:40px;text-align:center;
  gap:18px;
  position:relative;
}
.es-glow{
  position:absolute;
  width:400px;height:400px;border-radius:50%;
  background:radial-gradient(circle,rgba(80,200,120,.06) 0%,transparent 70%);
  pointer-events:none;
}
.es-icon{
  width:80px;height:80px;border-radius:var(--r-xl);
  background:rgba(80,200,120,.08);
  border:1px solid rgba(80,200,120,.15);
  display:flex;align-items:center;justify-content:center;
  color:var(--vendor);
  animation:float 5s ease-in-out infinite;
}
@keyframes float{0%,100%{transform:translateY(0);}50%{transform:translateY(-8px);}}
.es-title{font-family:var(--font-d);font-size:1.8rem;font-weight:900;}
.es-body{font-size:.88rem;color:var(--t2);max-width:380px;line-height:1.7;}
.es-sin{font-family:var(--font-s);color:var(--vendor);font-size:.82rem;opacity:.8;}
.es-btn{
  display:inline-flex;align-items:center;gap:8px;
  padding:13px 26px;border-radius:var(--r-2xl);
  background:var(--vendor-g);color:#fff;
  font-size:.86rem;font-weight:700;font-family:var(--font-b);
  box-shadow:0 8px 28px var(--vendor-glow);
  transition:all var(--tb-spring);
}
.es-btn:hover{transform:translateY(-3px);box-shadow:0 14px 40px var(--vendor-glow);}

/* ─ Chat Header ─ */
.chat-header{
  display:flex;align-items:center;gap:13px;
  padding:14px 20px;
  background:rgba(5,10,26,.82);
  border-bottom:1px solid var(--border);
  backdrop-filter:blur(20px);
  flex-shrink:0;
}
.mobile-back-btn{
  display:none;
  width:34px;height:34px;border-radius:var(--r-xs);
  align-items:center;justify-content:center;
  color:var(--t2);
  background:var(--surface);border:1px solid var(--border);
  transition:all var(--tb);
}
.mobile-back-btn:hover{color:var(--vendor);}
.ch-avatar-wrap{
  position:relative;flex-shrink:0;
  cursor:default;
}
.ch-avatar{
  width:40px;height:40px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:.82rem;font-weight:800;color:#fff;
  transition:transform var(--tb),box-shadow var(--tb);
}
.ch-avatar-wrap:hover .ch-avatar{transform:scale(1.08);}
.ch-status-ring{
  position:absolute;bottom:1px;right:1px;
  width:11px;height:11px;border-radius:50%;
  border:2px solid var(--bg);
}
.ch-info{flex:1;min-width:0;}
.ch-name{font-size:.95rem;font-weight:700;color:var(--t1);margin-bottom:2px;}
.ch-meta{font-size:.72rem;color:var(--t3);}
.ch-meta .online-txt{color:var(--vendor);}

.ch-actions{display:flex;gap:4px;}
.ch-btn{
  width:34px;height:34px;border-radius:var(--r-xs);
  display:flex;align-items:center;justify-content:center;
  color:var(--t2);
  background:transparent;
  border:1px solid transparent;
  transition:all var(--tb);
  position:relative;
}
.ch-btn:hover{
  background:var(--surface-h);
  border-color:var(--border);
  color:var(--vendor);
  transform:scale(1.08);
}
.ch-more-btn{position:relative;}
.more-menu{
  position:absolute;top:calc(100% + 8px);right:0;
  background:var(--bg2);
  border:1px solid var(--border-h);
  border-radius:var(--r-sm);
  padding:6px;
  min-width:180px;
  box-shadow:var(--shadow-lg);
  z-index:50;
  display:none;
  animation:dropIn .18s ease;
}
.more-menu.open{display:block;}
@keyframes dropIn{from{opacity:0;transform:translateY(-6px);}to{opacity:1;transform:translateY(0);}}
.mm-item{
  display:block;width:100%;text-align:left;
  padding:9px 12px;border-radius:var(--r-xs);
  font-size:.78rem;font-weight:500;font-family:var(--font-b);
  color:var(--t2);
  transition:all var(--tb);
}
.mm-item:hover{background:var(--surface-h);color:var(--t1);}
.mm-danger{color:var(--customer)!important;}
.mm-danger:hover{background:rgba(255,140,0,.08)!important;}

/* ─ Message Search Bar ─ */
.msg-search-bar{
  display:flex;align-items:center;gap:10px;
  padding:10px 18px;
  background:rgba(5,10,26,.7);
  border-bottom:1px solid var(--border);
  backdrop-filter:blur(12px);
  color:var(--t2);
  flex-shrink:0;
}
.msg-search-input{
  flex:1;background:transparent;border:none;outline:none;
  font-size:.84rem;font-family:var(--font-b);color:var(--t1);
}
.msg-search-input::placeholder{color:var(--t3);}
.msg-search-count{font-size:.72rem;color:var(--t3);white-space:nowrap;}
.msg-search-bar button{color:var(--t3);font-size:.9rem;padding:3px 6px;transition:color var(--tb);}
.msg-search-bar button:hover{color:var(--t1);}

/* ─ Messages Area ─ */
.messages-area{
  flex:1;overflow-y:auto;
  padding:20px 20px 10px;
  display:flex;flex-direction:column;
  scroll-behavior:smooth;
}
.messages-inner{
  display:flex;flex-direction:column;gap:4px;
  min-height:100%;justify-content:flex-end;
}

/* Date separator */
.date-sep{
  display:flex;align-items:center;gap:14px;
  margin:18px 0 10px;
}
.date-sep-line{flex:1;height:1px;background:var(--border);}
.date-sep-label{
  font-size:.68rem;font-weight:600;letter-spacing:.08em;
  color:var(--t3);white-space:nowrap;
  padding:4px 12px;border-radius:var(--r-2xl);
  background:var(--surface);border:1px solid var(--border);
}

/* Message Row */
.msg-row{
  display:flex;align-items:flex-end;gap:8px;
  animation:msgIn .28s cubic-bezier(0.22,1,0.36,1) both;
}
@keyframes msgIn{from{opacity:0;transform:translateY(10px) scale(.97);}to{opacity:1;transform:translateY(0) scale(1);}}
.msg-row.outgoing{flex-direction:row-reverse;}
.msg-row + .msg-row.same-sender{margin-top:-1px;}

.msg-avatar{
  width:28px;height:28px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:.58rem;font-weight:800;color:#fff;
  flex-shrink:0;margin-bottom:2px;
  transition:transform var(--tb);
}
.msg-avatar:hover{transform:scale(1.12);}
.msg-avatar.hidden-avi{opacity:0;pointer-events:none;}

/* Bubble */
.msg-bubble-wrap{display:flex;flex-direction:column;max-width:68%;}
.msg-row.outgoing .msg-bubble-wrap{align-items:flex-end;}

.msg-sender-name{
  font-size:.66rem;font-weight:700;color:var(--t3);
  margin-bottom:4px;padding-left:14px;
}

.msg-bubble{
  padding:11px 15px;
  border-radius:var(--r-lg);
  font-size:.84rem;line-height:1.6;
  word-break:break-word;
  position:relative;
  cursor:default;
  transition:transform var(--tb),box-shadow var(--tb);
  border:1px solid transparent;
}
/* Incoming */
.msg-row.incoming .msg-bubble{
  background:var(--surface-h);
  border-color:var(--border);
  color:var(--t1);
  border-radius:var(--r-xs) var(--r-lg) var(--r-lg) var(--r-lg);
}
.msg-row.incoming .msg-bubble:hover{
  background:var(--surface-hh);
  transform:translateX(3px);
  box-shadow:0 4px 20px rgba(0,0,0,0.3);
}
/* Outgoing */
.msg-row.outgoing .msg-bubble{
  background:var(--vendor-g);
  color:#fff;
  border-radius:var(--r-lg) var(--r-xs) var(--r-lg) var(--r-lg);
  box-shadow:0 4px 18px var(--vendor-glow);
}
.msg-row.outgoing .msg-bubble:hover{
  transform:translateX(-3px);
  box-shadow:0 8px 28px var(--vendor-glow);
}
/* System message */
.msg-row.system-msg{
  justify-content:center;margin:10px 0;
}
.system-bubble{
  background:var(--surface);border:1px solid var(--border);
  padding:6px 16px;border-radius:var(--r-2xl);
  font-size:.72rem;color:var(--t3);
  display:flex;align-items:center;gap:6px;
}

/* Message meta */
.msg-meta{
  display:flex;align-items:center;gap:5px;
  margin-top:4px;padding:0 4px;
}
.msg-time{font-size:.62rem;color:var(--t3);}
.msg-status{font-size:.68rem;color:var(--t3);}
.msg-status.read{color:var(--vendor);}
.msg-row.outgoing .msg-meta{justify-content:flex-end;}

/* Reaction bar (hover) */
.msg-bubble::after{
  content:attr(data-reactions);
  position:absolute;bottom:-18px;
  font-size:.72rem;
  opacity:0;pointer-events:none;
  transition:opacity var(--tb);
  white-space:nowrap;
}
.msg-bubble:hover::after{opacity:1;}

/* Reaction popup */
.reaction-bar{
  position:absolute;
  top:-40px;
  background:var(--bg2);
  border:1px solid var(--border-h);
  border-radius:var(--r-2xl);
  padding:6px 10px;
  display:flex;gap:6px;
  box-shadow:var(--shadow);
  z-index:10;
  opacity:0;pointer-events:none;
  transform:translateY(4px);
  transition:all var(--tb);
}
.msg-bubble:hover .reaction-bar{opacity:1;pointer-events:all;transform:translateY(0);}
.msg-row.outgoing .reaction-bar{right:0;}
.rb-emoji{
  font-size:1.1rem;cursor:pointer;
  transition:transform var(--tb);
  padding:2px;
}
.rb-emoji:hover{transform:scale(1.4);}

/* File attachment bubble */
.msg-file{
  display:flex;align-items:center;gap:10px;
  padding:12px 14px;
  background:rgba(255,255,255,.04);
  border:1px solid var(--border);
  border-radius:var(--r-sm);
  cursor:pointer;
  transition:all var(--tb);
  margin-top:4px;
}
.msg-file:hover{background:rgba(255,255,255,.08);border-color:var(--border-h);}
.mf-icon{width:36px;height:36px;border-radius:var(--r-xs);display:flex;align-items:center;justify-content:center;font-size:1.1rem;background:rgba(255,255,255,.06);}
.mf-info strong{display:block;font-size:.8rem;font-weight:600;color:var(--t1);}
.mf-info span{font-size:.68rem;color:var(--t3);}

/* Image bubble */
.msg-image{
  border-radius:var(--r-sm);overflow:hidden;
  background:var(--surface);
  border:1px solid var(--border);
  max-width:240px;
  display:flex;flex-direction:column;align-items:center;justify-content:center;
  padding:28px 24px;gap:10px;
  cursor:pointer;
  transition:all var(--tb);
  margin-top:4px;
}
.msg-image:hover{border-color:var(--border-h);background:var(--surface-h);transform:scale(1.02);}
.msg-image-placeholder{font-size:2.5rem;}

/* ─ Typing Indicator ─ */
.typing-indicator{
  display:flex;align-items:center;gap:10px;
  padding:10px 20px 4px;
  flex-shrink:0;
}
.ti-avatar{
  width:28px;height:28px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  font-size:.58rem;font-weight:800;color:#fff;
  flex-shrink:0;
}
.ti-bubble{
  display:flex;align-items:center;gap:5px;
  padding:10px 14px;border-radius:var(--r-xs) var(--r-lg) var(--r-lg) var(--r-lg);
  background:var(--surface-h);border:1px solid var(--border);
}
.ti-dot{
  width:6px;height:6px;border-radius:50%;
  background:var(--t3);
  animation:tiDot 1.4s ease-in-out infinite;
}
.ti-dot:nth-child(1){animation-delay:.0s;}
.ti-dot:nth-child(2){animation-delay:.2s;}
.ti-dot:nth-child(3){animation-delay:.4s;}
@keyframes tiDot{0%,80%,100%{transform:scale(1);opacity:.5;}40%{transform:scale(1.4);opacity:1;}}
.ti-label{font-size:.7rem;color:var(--t3);}

/* ─ Quick Replies ─ */
.quick-replies{
  display:flex;gap:8px;padding:10px 20px 0;
  overflow-x:auto;scrollbar-width:none;flex-shrink:0;
}
.quick-replies::-webkit-scrollbar{display:none;}
.qr-chip{
  flex-shrink:0;
  padding:7px 14px;border-radius:var(--r-2xl);
  font-size:.74rem;font-weight:600;font-family:var(--font-b);
  color:var(--vendor);
  background:rgba(80,200,120,.08);
  border:1px solid rgba(80,200,120,.2);
  transition:all var(--tb);
  white-space:nowrap;
}
.qr-chip:hover{background:rgba(80,200,120,.16);border-color:rgba(80,200,120,.35);transform:translateY(-2px);box-shadow:0 4px 16px var(--vendor-glow);}

/* ─ Compose Bar ─ */
.compose-bar{
  padding:12px 16px 14px;
  border-top:1px solid var(--border);
  background:rgba(5,10,26,.88);
  backdrop-filter:blur(24px);
  flex-shrink:0;
  position:relative;
}
.compose-toolbar{
  display:flex;align-items:center;gap:2px;
  margin-bottom:10px;
  padding-bottom:10px;
  border-bottom:1px solid var(--border);
}
.ct-btn{
  width:32px;height:32px;border-radius:var(--r-xs);
  display:flex;align-items:center;justify-content:center;
  color:var(--t3);
  transition:all var(--tb);
}
.ct-btn:hover{
  background:var(--surface-h);
  color:var(--vendor);
  transform:scale(1.12);
}
.ct-divider{width:1px;height:18px;background:var(--border);margin:0 4px;}

.compose-input-row{display:flex;align-items:flex-end;gap:10px;}
.compose-input-wrap{
  flex:1;position:relative;
  background:var(--surface);
  border:1px solid var(--border);
  border-radius:var(--r-lg);
  transition:border-color var(--tb),box-shadow var(--tb);
}
.compose-input-wrap:focus-within{
  border-color:rgba(80,200,120,.35);
  box-shadow:0 0 0 4px rgba(80,200,120,.06);
}
.compose-input{
  min-height:44px;max-height:120px;
  padding:12px 16px;
  outline:none;
  font-size:.86rem;font-family:var(--font-b);color:var(--t1);
  line-height:1.55;
  overflow-y:auto;
  word-break:break-word;
}
.compose-input:empty::before{
  content:attr(data-placeholder);
  color:var(--t3);pointer-events:none;
}
.char-count{
  position:absolute;bottom:6px;right:12px;
  font-size:.62rem;color:var(--t3);
  transition:color var(--tb);
}
.char-count.warn{color:var(--customer);}

.send-btn{
  width:44px;height:44px;border-radius:var(--r-lg);
  background:var(--vendor-g);
  color:#fff;
  display:flex;align-items:center;justify-content:center;
  flex-shrink:0;
  box-shadow:0 4px 18px var(--vendor-glow);
  transition:all var(--tb-spring);
  opacity:.5;
  transform:scale(0.92);
}
.send-btn:not(:disabled){opacity:1;transform:scale(1);}
.send-btn:not(:disabled):hover{
  transform:scale(1.08) translateY(-2px);
  box-shadow:0 10px 30px var(--vendor-glow);
}
.send-btn:not(:disabled):active{transform:scale(.96);}
.send-icon{transition:transform var(--tb);}
.send-btn:not(:disabled):hover .send-icon{transform:rotate(-30deg);}

/* ─ Emoji Picker ─ */
.emoji-picker{
  position:absolute;bottom:calc(100% + 8px);left:0;
  width:300px;
  background:var(--bg2);
  border:1px solid var(--border-h);
  border-radius:var(--r-lg);
  box-shadow:var(--shadow-xl);
  z-index:100;
  overflow:hidden;
  animation:dropIn .2s ease;
}
.ep-header{
  display:flex;justify-content:space-between;align-items:center;
  padding:12px 14px;
  border-bottom:1px solid var(--border);
  font-size:.82rem;font-weight:700;
}
.ep-header button{color:var(--t3);font-size:.9rem;transition:color var(--tb);}
.ep-header button:hover{color:var(--t1);}
.ep-grid{
  display:grid;grid-template-columns:repeat(8,1fr);
  gap:2px;padding:10px;max-height:180px;overflow-y:auto;
}
.ep-emoji{
  font-size:1.3rem;padding:6px;border-radius:var(--r-xs);
  cursor:pointer;text-align:center;
  transition:all var(--tb);
}
.ep-emoji:hover{background:var(--surface-h);transform:scale(1.25);}

/* ─ Template Panel ─ */
.template-panel{
  position:absolute;bottom:calc(100% + 8px);left:0;
  width:320px;
  background:var(--bg2);
  border:1px solid var(--border-h);
  border-radius:var(--r-lg);
  box-shadow:var(--shadow-xl);
  z-index:100;
  overflow:hidden;
  animation:dropIn .2s ease;
}
.tp-header{
  display:flex;justify-content:space-between;align-items:center;
  padding:12px 14px;
  border-bottom:1px solid var(--border);
  font-size:.82rem;font-weight:700;
}
.tp-header button{color:var(--t3);font-size:.9rem;}
.tp-list{padding:8px;}
.tp-item{
  padding:10px 12px;border-radius:var(--r-xs);
  cursor:pointer;
  transition:all var(--tb);
  border:1px solid transparent;
}
.tp-item:hover{background:var(--surface-h);border-color:var(--border);}
.tp-item strong{display:block;font-size:.78rem;font-weight:700;color:var(--t1);margin-bottom:3px;}
.tp-item span{font-size:.72rem;color:var(--t3);line-height:1.5;}

/* RIGHT INFO PANEL */
.info-panel{
  width:var(--info-w);
  flex-shrink:0;
  background:rgba(5,10,26,.88);
  border-left:1px solid var(--border);
  backdrop-filter:blur(24px);
  display:flex;flex-direction:column;
  animation:slideInRight .3s var(--tb-spring);
  overflow-y:auto;
}
@keyframes slideInRight{from{opacity:0;transform:translateX(20px);}to{opacity:1;transform:translateX(0);}}
.ip-header{
  display:flex;justify-content:space-between;align-items:center;
  padding:16px 16px 14px;
  border-bottom:1px solid var(--border);
  font-size:.86rem;font-weight:700;
  flex-shrink:0;
}
.ip-body{padding:16px;display:flex;flex-direction:column;gap:18px;}

.ip-profile{display:flex;flex-direction:column;align-items:center;gap:10px;padding-bottom:16px;border-bottom:1px solid var(--border);}
.ip-avatar{width:60px;height:60px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.1rem;font-weight:800;color:#fff;}
.ip-name{font-size:.95rem;font-weight:700;color:var(--t1);}
.ip-tag{font-size:.7rem;color:var(--t3);}
.ip-status-row{display:flex;align-items:center;gap:6px;font-size:.72rem;color:var(--t2);}

.ip-section-title{font-size:.66rem;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--t3);margin-bottom:10px;}
.ip-field{display:flex;flex-direction:column;gap:3px;margin-bottom:10px;}
.ip-field label{font-size:.68rem;color:var(--t3);}
.ip-field span{font-size:.8rem;color:var(--t2);font-weight:500;}
.ip-field a{font-size:.8rem;color:var(--vendor);}

.ip-actions{display:flex;flex-direction:column;gap:8px;}
.ip-action-btn{
  width:100%;padding:10px;border-radius:var(--r-sm);
  border:1px solid var(--border);
  background:var(--surface);
  font-size:.78rem;font-weight:600;font-family:var(--font-b);
  color:var(--t2);
  display:flex;align-items:center;justify-content:center;gap:8px;
  transition:all var(--tb);
}
.ip-action-btn:hover{background:var(--surface-h);border-color:var(--border-h);color:var(--vendor);transform:translateY(-2px);}
.ip-action-btn.primary{background:rgba(80,200,120,.1);border-color:rgba(80,200,120,.25);color:var(--vendor);}
.ip-action-btn.primary:hover{background:rgba(80,200,120,.18);box-shadow:0 4px 18px var(--vendor-glow);}

.ip-media-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:4px;}
.ip-media-thumb{
  aspect-ratio:1;border-radius:var(--r-xs);
  background:var(--surface);
  border:1px solid var(--border);
  display:flex;align-items:center;justify-content:center;
  font-size:1.4rem;
  cursor:pointer;
  transition:all var(--tb);
}
.ip-media-thumb:hover{background:var(--surface-hh);border-color:var(--border-h);transform:scale(1.06);}

/* MODAL — New Chat */
.modal-backdrop{
  position:fixed;inset:0;z-index:200;
  background:rgba(0,0,0,.72);
  backdrop-filter:blur(10px);
  display:flex;align-items:center;justify-content:center;
  padding:20px;
}
.modal-box{
  background:var(--bg2);
  border:1px solid var(--border-h);
  border-radius:var(--r-xl);
  width:100%;max-width:480px;
  max-height:80dvh;
  display:flex;flex-direction:column;
  box-shadow:var(--shadow-xl);
  animation:modalIn .3s var(--tb-spring);
  overflow:hidden;
}
@keyframes modalIn{from{opacity:0;transform:scale(.94) translateY(16px);}to{opacity:1;transform:scale(1) translateY(0);}}
.modal-head{
  display:flex;justify-content:space-between;align-items:center;
  padding:18px 20px;
  border-bottom:1px solid var(--border);
  flex-shrink:0;
}
.modal-head h3{font-family:var(--font-d);font-size:1.1rem;}
.modal-head button{width:30px;height:30px;border-radius:var(--r-xs);display:flex;align-items:center;justify-content:center;color:var(--t3);transition:all var(--tb);}
.modal-head button:hover{background:var(--surface-h);color:var(--t1);}
.modal-body{padding:16px;flex:1;overflow-y:auto;display:flex;flex-direction:column;gap:14px;}
.mb-search-wrap{
  display:flex;align-items:center;gap:8px;
  padding:10px 14px;
  background:var(--surface);border:1px solid var(--border);border-radius:var(--r-2xl);
  color:var(--t3);
  transition:border-color var(--tb);
}
.mb-search-wrap:focus-within{border-color:rgba(80,200,120,.35);}
.mb-search{flex:1;background:transparent;border:none;outline:none;font-size:.84rem;font-family:var(--font-b);color:var(--t1);}
.mb-search::placeholder{color:var(--t3);}
.contact-grid{display:flex;flex-direction:column;gap:4px;}
.contact-item{
  display:flex;align-items:center;gap:12px;
  padding:12px 14px;border-radius:var(--r-sm);
  cursor:pointer;border:1px solid transparent;
  transition:all var(--tb);
}
.contact-item:hover{background:var(--surface-h);border-color:var(--border);}
.citem-avatar{width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:800;color:#fff;flex-shrink:0;}
.citem-info strong{display:block;font-size:.84rem;font-weight:600;color:var(--t1);}
.citem-info span{font-size:.72rem;color:var(--t3);}
.citem-role{
  margin-left:auto;font-size:.65rem;font-weight:700;padding:3px 9px;border-radius:20px;
}
.role-vendor{background:rgba(80,200,120,.12);color:var(--vendor);border:1px solid rgba(80,200,120,.2);}
.role-customer{background:rgba(255,140,0,.1);color:var(--customer);border:1px solid rgba(255,140,0,.18);}
.role-admin{background:rgba(0,0,180,.12);color:#7b9cff;border:1px solid rgba(0,0,180,.2);}

/* CALL OVERLAY */
.call-overlay{
  position:fixed;inset:0;z-index:300;
  background:rgba(3,7,18,.92);
  backdrop-filter:blur(20px);
  display:flex;align-items:center;justify-content:center;
}
.call-box{display:flex;flex-direction:column;align-items:center;gap:16px;}
.call-avatar{width:90px;height:90px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:1.6rem;font-weight:800;color:#fff;border:3px solid rgba(80,200,120,.3);animation:callPulse 2s ease-in-out infinite;}
@keyframes callPulse{0%,100%{box-shadow:0 0 0 0 rgba(80,200,120,.4);}50%{box-shadow:0 0 0 20px rgba(80,200,120,0);}}
.call-name{font-family:var(--font-d);font-size:1.5rem;font-weight:700;}
.call-status{font-size:.84rem;color:var(--t2);}
.call-timer{font-size:1.2rem;font-weight:700;color:var(--vendor);font-variant-numeric:tabular-nums;}
.call-actions{display:flex;gap:16px;margin-top:20px;}
.ca-btn{
  width:56px;height:56px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;
  transition:all var(--tb-spring);
  border:1px solid var(--border-h);
  color:var(--t1);background:var(--surface-h);
}
.ca-btn:hover{transform:scale(1.1);}
.ca-btn.active{background:rgba(80,200,120,.2);border-color:rgba(80,200,120,.4);color:var(--vendor);}
.end-btn{background:linear-gradient(135deg,#dc2626,#991b1b)!important;border-color:transparent!important;color:#fff!important;box-shadow:0 6px 24px rgba(220,38,38,.4);}
.end-btn:hover{box-shadow:0 10px 36px rgba(220,38,38,.6);}

/* TOAST */
.toast-stack{
  position:fixed;bottom:24px;left:50%;transform:translateX(-50%);
  z-index:400;display:flex;flex-direction:column-reverse;gap:8px;align-items:center;
  pointer-events:none;
}
.toast{
  display:flex;align-items:center;gap:10px;
  padding:11px 20px;border-radius:var(--r-2xl);
  backdrop-filter:blur(20px);
  box-shadow:var(--shadow);
  font-size:.82rem;font-weight:500;
  pointer-events:all;white-space:nowrap;
  animation:toastIn .35s var(--tb-spring) both;
}
@keyframes toastIn{from{opacity:0;transform:translateY(12px) scale(.95);}to{opacity:1;transform:translateY(0) scale(1);}}
.toast.out{animation:toastOut .25s ease both;}
@keyframes toastOut{to{opacity:0;transform:translateY(8px);}}
.toast-success{background:rgba(80,200,120,.1);border:1px solid rgba(80,200,120,.28);color:#d4f5e0;}
.toast-info   {background:rgba(79,140,255,.1); border:1px solid rgba(79,140,255,.28);color:#ddeeff;}
.toast-warn   {background:rgba(255,140,0,.1);  border:1px solid rgba(255,140,0,.28); color:#ffe8c0;}
.toast-error  {background:rgba(220,38,38,.1);  border:1px solid rgba(220,38,38,.28); color:#ffd5d5;}

/* RESPONSIVE*/
@media(max-width:900px){
  :root{--rail-w:100%;}
  .left-rail{position:fixed;top:0;left:0;bottom:0;transform:translateX(-100%);width:min(360px,100%);z-index:100;}
  .left-rail.open{transform:translateX(0);box-shadow:var(--shadow-xl);}
  .info-panel{display:none!important;}
  .mobile-only{display:flex!important;}
  .mobile-back-btn{display:flex!important;}
}
@media(max-width:640px){
  .msg-bubble-wrap{max-width:85%;}
  .compose-toolbar{gap:0;}
  .ch-btn{width:30px;height:30px;}
}